NatanelFlorens Limited is currently recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Abuja
Responsibilities
You will be responsible to:
Handle reception and general administrative duties
Respond promptly to customer enquires
Maintain a high degree of accurate and current product knowledge
Lead prospective tenants to property locations for inspection
Promote properties to prospective customers through marketing initiatives
Attend and resolve customer complaints
Process and record transactions and reply to inquiries, complaints, or comment as well as action taken
Other task as may be assigned
Requirements
Candidate should possess the following:
Minimum of Second Upper Bachelor's Degree in relevant field.
Must have NYSC Certificate or exemption letter
Good attention to details
Ability to be discreet and maintain high levels of confidentiality
Ability to stay calm under pressure
Must not be above 30
Good problem-solving skills
Excellent verbal and written communication skills
How to Apply
Interested and qualified candidates should forward their CV's to: hr@natanelflorens.com
Neri Nigeria - An International Development Organization is seeking qualified Nigerian nationals for the following positions:
Deputy M&E Manager
Location : Abuja
Position Start Date: Immediately
Position Summary:
The Deputy Monitoring and Evaluation (DME) Manager will be responsible for NERI project activity level M&E designs and implementation. S/he gathers, analyzes, and processes complex information related to all aspects of program activity implementation. The incumbent carries out his/her work according to an established standard operating procedure for collecting data, monitoring project progress and measuring program inputs/outputs. This position will be based at the head office, located in Abuja, with program activities expected to be carried out in the North Eastern states. Travel is expected.
Reporting & Supervision:
The Deputy Monitoring & Evaluation Manager reports to Monitoring and Evaluation Manager.
Primary Responsibilities:
Primary responsibilities include but are not limited to the following:
Accurately interpret Bills of Quantities (BoQ) and develop a robust monitoring plan for program activities, assuring quality and responsible monitoring of activities in the field.
Ensure the States teams and M&E officers are aware of all M&E tasks and data collection, analysis and reporting of performance information of programs activities.
Facilitate project evaluation, review and documentation of lessons, best practice, the sharing and dissemination of knowledge and experience that will inform leadership decisions.
Ensuring M&E staff use appropriate data collection tools/techniques and secured documentation to report on program indicators
Support in the development of final evaluation reports (FER) based on prescribed format after visiting a grant site for verification of indicators.
Identify lessons learned, constraints, and project impacts based on determined theme and/or sector for inclusion in FERs.
Serve as primary point of contact for Grants Unit on Monitoring and Evaluation status and issues related to Project activities
Support the Reporting Officer in development of periodic project performance reports, including quarterly, semi-annual and annual reports
Coordinate the effort towards the Cluster Evaluation of Project activities Undertaking regular visits to the field and providing training to field staff
Represent the program positively and professionally in both internal and external environments.
Perform other tasks, as assigned.
Required Skills & Qualifications:
University degree in international development, social science, economics, or related field is required.
Minimum of Five years’ experience in field monitoring, evaluation design, empirical and statistical analysis, management information systems and/or information management design is required.
Proficiency at using Microsoft office software: MS Word, Excel, PowerPoint, Outlook, etc. is required.
Strong analytical skills are required.
Prior experience with USAID or US Government funded projects is highly required.
Attention to detail and ability to follow up on tasks to completion is required.
Experience of working in a conflict environment is a plus.
Written and spoken fluency in English is required.
Fluency in one or more of the local state languages in the North Eastern part of Nigeria is desired.
M&E Officer
Location : Abuja
Position Start Date: Immediately
Position Summary:
The Monitoring and Evaluation (M&E) Officer designs, develops and implements a monitoring and evaluation system within assigned area. S/he gathers, analyzes, and processes complex information related to all aspects of program activity implementation. The incumbent carries out his/her work according to an established standard operating procedure for collecting data, monitoring project progress and measuring program inputs/outputs. This position will be based at Abuja, with extensive travel to project states (Adamawa, Borno and Yobe).
Reporting & Supervision:
The M&E Officer will report to the M&E Manager in Abuja.
Primary Responsibilities:
Primary responsibilities include but are not limited to the following:
Coordinate weekly with M&E Manager to determine priority tasks. Ensure the Grants team is aware of and up to date on all M&E tasks and reports.
Conduct site visits during the project implementation phase for each grant in assigned areas.
In concert with the M&E Manager, develop Monitoring and Evaluation plans for field-level projects.
Produce a “routine monitoring report” (RMR) according to an approved template for each site visit prior to the indicator verification visit.
Accurately interpret Bills of Quantities (BoQ) and grant database file shared by head office to determine indicators according which the Officer will be evaluating projects.
Draft “final evaluation reports” (FER) based on prescribed format after visiting a grant site for verification of indicators.
Identify lessons learned, constraints, and project impacts based on determined theme and/or sector for inclusion in FERs.
Share observations from monitoring visits with M&E Manager when findings demonstrate questionable actions.
Serve as primary point of contact for Grants Office when developing impact assessments, success stories and weekly reporting.
Serve as primary point of contact for Grants Office when additional information is needed to close grants.
Undertake comprehensive analysis of projects based on history of site visits; present findings to M&E Manager in a concise and professional manner.
Participate in professional training and development activities, as necessary.
Represent the program positively and professionally in both internal and external environments.
Perform other tasks, as assigned.
Required Skills & Qualifications:
University degree in international development, social science, economics, or related field is required Three years’ experience in activity monitoring, evaluation design, empirical and statistical analysis, management information systems and/or information management design is required.
Proficiency at using Microsoft office software: MS Word, Excel, PowerPoint, Outlook, etc. is required.
Strong analytical skills are required.
Prior experience with USAID or US Government funded projects is highly desirable.
Attention to detail and ability to follow up on tasks to completion is required.
Experience of working in a conflict environment is a plus.
Written and spoken fluency in English is required.
Fluency in one or more of the local state languages in the North Eastern part of Nigeria is desired.
Method of Application
Applicants for this position MUST submit the following documents to nigeria_recruitment@neri-nigeria.com
A current resume or curriculum vitae (CV) listing all job responsibilities;
A cover letter; AND
Please reference the job title and location on the subject line, your cover letter and resume/CV.
Only short-listed candidates will be contacted.
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